FAQs
About Our Jewellery
What materials do you use?
Our jewellery is thoughtfully curated using a blend of natural gemstones, glass beads, and sometimes PVC beads. We also pride ourselves on using as much stainless steel gold-tone beads (plated 14K or 18K) as possible for their quality and durability. Every piece is selected with care to balance refinement and accessibility, ensuring a distinctive look that feels special—without the fuss.
Can I wear my jewellery in water?
While our pieces are designed to be easy and versatile, we recommend avoiding water as much as possible (baths, showers, sea, or pool) to keep them looking their best. Treat them with love—they’ll love you back!
How to take care of my Jewellery?
Wearing it 24/7? We love the dedication… but a little care goes a long way! To keep your jewellery looking its best: Avoid water, perfumes, and lotions. Store your pieces in the Liberty pouch provided. Gently wipe them with a soft cloth after wearing.
Where are your products made?
Leopoldine pieces are carefully sourced from trusted partners who share our commitment to style and simplicity. Each item is selected with intention and purpose to bring you the best finds.
Orders & Delivery
Do you offer free delivery?
Yes! We offer free UK delivery on orders over £60. Delivery options and costs are calculated at checkout. More information here.
How long does it take to get my order?
We aim to ship all orders within 48 hours (Monday to Friday).
Standard UK delivery is 48-hour tracked, but you can opt for Special Delivery at checkout if you need it sooner.
Once shipped, you'll receive a tracking link by email. Need a speedy prep? Don’t hesitate to contact us at hello@leopoldine.co.uk—we’ll do our best to help!
Do you ship internationally?
Absolutely! We can deliver worldwide so you can enjoy Leopoldine wherever you are. If your country isn’t listed, just contact us.
👉 Note: For orders outside the UK, duties, taxes, and customs fees may apply and are collected by the carrier.
How can I track my order?
Once your order is shipped,
you’ll receive a tracking number by email to follow your parcel’s journey.
What payment methods do you accept?
We accept all major cards, PayPal,
and other secure payment options available at checkout.
Can I place a bulk or wholesale order?
Of course—just contact us for special requests at hello@leopoldine.co.uk. We’re happy to chat!
Gifts & Packaging
What packaging comes with my order?
All jewellery is delivered in a beautiful Liberty of London fabric pouch—thoughtful, reusable, and charming.
We care about the planet too, so we’ve chosen not to offer jewellery boxes, which often go to waste.
Need a little extra? You can add a branded gift bag at checkout for that special touch.
Can I include a giftmessage?
Yes! Simply write your note in the Message box at checkout, and we’ll send it with your order in a cute card and envelope.
Do you offer gift cards?
We do! While we’re not fully automated just yet, you can email us at hello@leopoldine.co.uk, and we’ll create your E-Gift Card manually.
Choose your amount (from £30), and we’ll email the recipient with everything they need. Easy gifting sorted!
Returns& Exchanges
Can I return or exchange anitem?
Of course! If you change your mind, you can return or exchange unworn items within 14 days of receipt. Just contact us first—we’re here to help.
Once approved, we’ll provide your return reference and ask that you send the item back in its original packaging.
More info here.
What if I receive a faulty item?
We’re so sorry to hear that! Please let us know within 14 days of receiving your order—ideally as soon as possible and before wearing the item.
If we confirm a fault on our side, we’ll gladly offer you a replacement or refund. 💙 Contact us at hello@leopoldine.co.uk, and we’ll take care of it.
How Long Will My Jewellery Last?
With a little care, your jewellery should last and shine beautifully.
Just remember: while we strive to do our best for quality, our pieces remain affordable and delicate.
Avoiding water, perfumes, and harsh conditions will help preserve them over time. Store them in the Liberty pouch provided, and they’ll stay by your side for many lovely wears.
Let’s be fair together!
As a small, independent brand, we pour love into every piece and aim to offer accessible, beautifully curated jewellery. While we gladly accept returns, we kindly ask for fairness and mindfulness—our pieces are crafted to bring joy, and we’re doing our best to keep them both affordable and special.